Frequently Asked Questions
(1) Where are your items from?
All of our items are exclusively manufactured and imported from overseas.

(2) Are they all brand new or pre-loved?
Please be rest assured that all items on our site are strictly brand new.

(3) How will my item(s) be mailed?
Items will be mailed either via normal or registered post, both through Singpost, according to your preference. For registered post, SGD $2.24 is to be added on top of the costs of normal mail (usually SGD $1 unless otherwise stated).

(4) Why is the normal postage fee for some items more expensive than others?
The normal postage fee varies with the weight of the items, and hence the cost of postage will be higher for heavier ones.

(5) What's the difference between normal and registered mail?
Unlike normal mail, registered mail comes with a tracking number which enables you to track the status of your parcel online. Hence, registered mail is definitely safer than normal mail where it's possible for parcels to be lost without a trace during transaction. Additionally, registered mail is also sent straight to your doorstep and requires your signature before transaction is complete. If nobody is home to receive the parcel on your behalf, a notification slip will be left at your door with which you may proceed to Singpost for collection.

Note: Registered mail costs SGD $2.24 more than normal mail.

(7) How long will my item(s) take to arrive?
Once payment is received, we will mail out your item(s) within 3 days. Thereafter, it'll take approximately 2-4 working days for item(s) to reach you. Please be rest assured that you will be informed once we've mailed your item(s), as well as in the event of delays.

(8) What happens if my item(s) are lost during transition?
As item(s) are no longer under our resposibility once we leave them at Singpost, we will not bear any responsibility for lost mail. However, we will call Singpost up to check on the problem on your behalf. Hence, to play safe, you may want to opt for Registered Post instead.

(9) How do I purchase any of your item(s)?
Simply leave a comment with your name, email and name of the item(s) you wish to purchase, and we will send you a confirmation email shortly. You may also email us directly, but this is not encouraged as priority is given to those who comment.

(10) How do I make payment?
Once we've made sure that you have confirmed your order, our bank account details will be revealed in a confirmation email sent to you and payment must be made within 48 hours. We only accept POSB/DBS bank transfers/cash deposits, as inter-bank transfers take 2-3 days to process, and will exceed the 48 hours of designated payment time.

For the full order/payment/postage details, view here.

(11) Do you do meet-ups?
As we're all really busy with lots of other commitments to attend to in our personal lives, we're extremely sorry to say that no, we don't! :(

(12) How can I be informed of all your latest updates?
Simply join our mailing list by leaving your name and email here. You will hence be automatically informed of all our latest updates via email!